FREQUENTLY ASKED QUESTIONS
WHEN CAN WE VISIT?
The Cathedral is open to educational groups from 10am. You can visit all year, although there are obvious access restrictions on Sundays, Christmas, Easter and other festivals. The Cathedral is a living church – please telephone 0151 702 7210/01 to check availability and what’s on in the Cathedral.
HOW DO I BOOK??
All groups must book their visit so that we can help you plan. Please ensure you make contact to arrange your date(s) and avoid disappointment........
1. Telephone the Education Department on 0151 702 7210 to check availability of day and time, or download a booking form (2010) and e-mail it to firstname.lastname@example.org . We will notify you if your preferred date and time is available and if it is not, we will offer alternatives.
2. A provisional date will be made for you on receipt of the booking form, and, if a telephone enquiry, you will be sent the booking form to complete and send back.
3. Your booking is only deemed to be confirmed once we send you a confirmation letter and itinerary for your visit.
At certain times of the year the Cathedral is very busy, so please book as soon as you possibly can to avoid disappointment.
HOW MUCH DOES A VISIT COST?
In order to fund the work of the Education Centre we do levy a small charge per pupil or per session for school visits. Staff and helpers are free. Please also see our Optional Activities List and Costs (2010) document or simply contact us for more information on 0151 702 7210 (email@example.com).
We require all educational groups to provide a ratio of at least 1 adult to 10 children (this does not apply to group of students 18+). No pupils are to be left unsupervised in any area at any time. Again full details can be found in our 'Teachers Guidance Notes (2010) document
HOW DO I PAY?
Payment can be made in advance with the booking form, or on the day. Please hand your cheque or cash to the Education Officer on arrival. Cheques should be made payable to ‘Liverpool Cathedral’. We will issue a receipt.
CAN I MAKE A PRELIMINARY VISIT?
You are warmly invited to do so if it helps. To arrange a preliminary visit simply telephone the Education Department to arrange a mutually convenient date.
WHAT CAN WE SEE AND DO?
Check out the Resources section on the 'Teachers' page.
WHERE CAN WE EAT LUNCH?
We have 2 lunch rooms available. Each room can seat up to 30 and each group must be accompanied by 2 adults. Alternatively you may eat in the Well area (but please respect other visitors and dispose of rubbish in the bins provided) Please note: the seating for this area is on the steps. During the summer you may want to picnic on the Rankin porch or in St James Park. The hire of the lunch room is included in the cost of a tour and workshop. For those schools wanting to just hire the lunch room there is a charge of £10.
ARE TOILETS AVAILABLE?
There are public toilets located in the Cathedral. If you do not have a male member of staff to accompany the boys to the men’s toilets please take them to the ladies’ toilets – do not let children visit the toilet unaccompanied.
HOW DO WE GET TO THE CATHEDRAL?
Click here for a general location map
WHERE CAN THE COACH DROP US OFF?
Please report to the Constable’s Security Lodge and they will advise you where to park to drop off. Check detailed city coach parking details in the attachments list on the 'How to Find Us' page.
WHAT IF WE ARE DELAYED?
Please aim to be punctual; if your group is delayed for more than 15 minutes then we will try to keep to your programme, but we may have other groups booked in too. Please contact the Education Department on 0151 702 7210/7201 or the constable lodge on 0151 702 7260 to let us know if you are going to be late so that your guide is aware of the situation.
WHAT ABOUT DISABLED ACCESS?
Please inform us of any special needs your group may have that we can make your visit run as smoothly as possible. We have wheelchair access to many, but not all parts of the Cathedral. Portable ramps can be made available on (advance) request to reach key areas on the main floor only.
WHERE DO WE GO ON ARRIVAL?
Come to the main entrance, where you will be met by one of the Education team. You will then be shown where you can leave your personal belongings.
IS THERE A SHOP?
The Cathedral shop sells a wide range of merchandise, books, teachers’ resources and pencils, erasers etc for children as well as gifts. We can arrange goodie bags if you do not want to take your group into the shop – please contact us for more details. We recommend that children are supervised and enter the shop in groups of no more than 10 at a time.
DO WE NEED TO BRING ANYTHING WITH US?
Make sure that you have a copy of your booking confirmation form with you – it gives details of the facilities you have booked and the times they are booked for you. Make sure that all your group leaders have a copy of this form.
WHAT IS EXPECTED OF TEACHERS?
The Education staff and volunteers will do their best to ensure that your visit runs smoothly. All you have to do is come along and join in with your group and let us do the rest. Supervisory ratios - Supervisory staff are expected to remain with their children at all times. The Education Centre usually works with children in groups of 15, so please ensure that you have enough staff present to provide one adult per group. Whilst many of the volunteers are able to deal with minor behavioural infringements, the visiting group leader is responsible for overall discipline. Tower Tour restrictions - children under year 6 are not permitted up the tower. Only 4 people are allowed in the lift at one time. We do advise teachers to get parental consent for the tower from the School Bookings page (or download the form directly), and also to do their own risk assessment.
In the case of an emergency evacuation you should follow the instructions of the Education staff. There are first aid kits in the Cathedral, but medical responsibility can not be assumed.
SELF GUIDED VISITS?
Schools and other groups are welcome to visit the Cathedral without the assistance of the Education Centre. However, we would still recommend making a booking with the Education Centre as access to the Cathedral can sometimes be seriously affected if there is a large-scale public or private event taking place which is not otherwise publicised. The Education Centre can keep you informed of any changes. We would nonetheless be pleased if you would still make a contribution to the Cathedral for your visit.
WHAT ABOUT RISK ASSESSMENT?
Whilst we have our own risk assessments in place, we strongly advise staff/group leaders to make a visit beforehand to complete their own. All groups are responsible for the supervision of their own children. Copies of the Education Centre's own guidelines to risk assessments can be downloaded here.